Terms Of Service

LaRosa Management LLC — Terms of Service

1. Acceptance of Terms
By accessing or using the website located at larosamanagementgroup.com, interacting with any chat widget, submitting any form, or engaging with any service offered by LaRosa Management LLC ("LaRosa Management," "we," "us," or "our"), you ("User," "Client," or "you") agree to be bound by these Terms of Service. If you do not agree, do not use this website or any of our services.

2. Changes to These Terms
LaRosa Management reserves the right to update or modify these Terms at any time. Changes become effective upon posting to this page. Continued use of our website or services following any changes constitutes acceptance of the revised Terms.

3. Services Overview
LaRosa Management LLC provides AI-powered business communication solutions including but not limited to:

Missed call recovery and lead capture automation

AI receptionist and call handling systems

CRM setup, pipeline management, and workflow automation

Appointment booking and routing support

Automated lead notifications and internal reporting

Weekly performance reporting and client dashboard access

Customer follow-up and communication systems

Services are provided according to the package selected by the client and outlined in a signed Service Agreement and Schedule A.

4. Eligibility
Our services are intended for business owners and authorized business representatives. By using this website or signing a service agreement, you represent that you are at least 18 years of age, legally authorized to enter into binding agreements, and using our services for lawful business purposes.

5. Client Accounts & Access
Clients may be granted access to a client dashboard or communication platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access or breach.

6. SMS & Text Messaging
By voluntarily providing your mobile phone number and opting in through our website chat widget, contact form, or any other opt-in method, you expressly consent to receive text messages from LaRosa Management LLC. These messages may include:

Customer care and support communications

Appointment reminders and confirmations

Follow-up messages related to your inquiry

Promotional offers, service announcements, and updates

Message frequency varies. Message and data rates may apply. Consent to receive SMS is not a condition of purchase. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. For more information, see our Privacy Policy.

LaRosa Management complies with all applicable SMS and telemarketing regulations including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

7. A2P Messaging Compliance
Text messaging services are subject to carrier registration, A2P 10DLC compliance requirements, and carrier-imposed rules. Message deliverability, throughput, and availability are subject to third-party carrier policies and are not guaranteed. LaRosa Management is not responsible for carrier filtering, delays, or restrictions outside of our control.

8. Fees, Billing & Payment
Clients who engage our services agree to pay all applicable setup fees, monthly subscription fees, and any additional charges outlined in their Service Agreement and Schedule A. Recurring fees are billed in advance on a monthly basis. All payments are processed securely through Stripe. LaRosa Management reserves the right to modify pricing upon thirty days written notice.

9. Failed Payments & Suspension
If a payment fails or becomes past due, LaRosa Management may suspend, restrict, or disable access to services until the account is brought current. The client remains responsible for all outstanding balances during any suspension period.

10. Cancellation & Refunds
Unless otherwise stated in the client's Service Agreement, services operate on a month-to-month basis and may be cancelled by either party with thirty days written notice. Setup fees are non-refundable. Monthly fees paid in advance are non-refundable for the current billing period.

11. Client Responsibilities
You agree to:

Provide accurate, complete, and up-to-date business information

Maintain all required licenses, permits, and compliance obligations for your industry

Review and respond to leads, appointments, and notifications in a timely manner

Ensure all instructions, offers, pricing, and claims provided to LaRosa Management are truthful and lawful

Comply with all applicable laws governing your business and customer communications

12. AI Services Disclaimer
Our AI systems are designed to assist with customer communication, call handling, lead intake, and appointment booking. AI-generated responses may occasionally be incomplete, inaccurate, or misunderstood. AI does not replace human judgment, professional advice, licensed services, or emergency response. LaRosa Management is not responsible for AI output errors, miscommunications, or actions taken based on AI-generated content.

13. No Professional Advice
LaRosa Management does not provide legal, financial, tax, medical, insurance, or any other regulated professional advice. Nothing on this website or in our communications constitutes professional advice. Always consult a qualified professional for matters requiring licensed expertise.

14. No Guarantee of Results
LaRosa Management does not guarantee specific leads, calls, appointments, revenue, sales, return on investment, search rankings, or any particular business outcome. Our services are designed to improve communication systems and lead responsiveness — actual results depend on many factors outside our control.

15. Third-Party Platforms & Services
Our services may rely on third-party platforms including GoHighLevel, Twilio, Stripe, OpenAI, Google, and other technology providers. LaRosa Management is not responsible for outages, errors, policy changes, account restrictions, or failures caused by third-party platforms. Each third-party service operates under its own terms and privacy policy.

16. Intellectual Property
All content on this website including text, graphics, logos, images, and designs are the property of LaRosa Management LLC and are protected by applicable intellectual property laws. Our proprietary systems, workflows, automation logic, AI prompts, templates, and configurations remain the exclusive property of LaRosa Management LLC. You may not copy, reproduce, distribute, or create derivative works from our content without express written permission.

17. Confidentiality
Both parties agree to keep confidential any non-public information shared during the course of the business relationship. LaRosa Management will not disclose your business information, customer data, or proprietary details to third parties except as required to deliver services or comply with applicable law.

18. Service Availability
LaRosa Management will make commercially reasonable efforts to maintain reliable service. However, we do not guarantee uninterrupted, error-free, or continuously available service. Scheduled maintenance, third-party outages, carrier issues, and technical disruptions may occur and do not constitute a breach of any agreement.

19. Limitation of Liability
To the maximum extent permitted by applicable law, LaRosa Management LLC shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages including but not limited to lost profits, lost revenue, lost data, business interruption, or reputational harm — even if advised of the possibility of such damages. Our total liability for any claim arising out of or related to these Terms or our services shall not exceed the amounts paid by you to LaRosa Management in the three months preceding the event giving rise to the claim.

20. Indemnification
You agree to defend, indemnify, and hold harmless LaRosa Management LLC, its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of your use of our services, your business operations, your violation of these Terms, or your violation of any applicable law.

21. Termination
LaRosa Management reserves the right to terminate or suspend access to our website or services at any time, with or without notice, for conduct that we believe violates these Terms, applicable law, or is harmful to our business, other clients, or third parties. Upon termination, all licenses and access rights granted to you immediately cease.

22. Dispute Resolution
In the event of a dispute, both parties agree to attempt resolution in good faith through direct communication before pursuing formal legal action. Any unresolved disputes shall be governed by the laws of the State of New York. Both parties consent to the exclusive jurisdiction of the courts located in the State of New York for resolution of any dispute.

23. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

24. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

25. Entire Agreement
These Terms of Service, together with our Privacy Policy and any signed Service Agreement, constitute the entire agreement between you and LaRosa Management LLC with respect to your use of our website and services.

26. Contact Information
For questions regarding these Terms of Service:

LaRosa Management LLC
Website: larosamanagementgroup.com
Email: [email protected]
Phone: +1 (631) 835-3745
Support Hours: Monday – Sunday, 10:00 AM – 5:00 PM EST

Effective Date: July 2026 | Last Updated: July 2026